Micronet Distribution

Please post in this forum topics that contain tips or advice that is related only to the Micronet Distribution business system. This may include tips and advise on how to use the system, set it up in different ways for different types of data, limitations and restrictions. 

If you have found any bugs within the system please report it to the software provider.

If you wish to discuss integration between Micronet Distribution and the Connector then please post under the Connector adaptor forum that is dedicated to Micronet Distribution.

Please ensure that you do not post any information containing user names, passwords, or any other sensitive information that could compromise the security of a project or website relating to an organisation or person.

There are a number of reasons that could prevent an order from being submitted into Micronet, I’ll go through the main areas that should be checked. Are the orders submitting from TOTECS to the connector installed on the Micronet server? The best way to check this is by logging into the admin centre of the TOTECS hosted website and checking if the connection between the Micronet server and the TOTECS hosted website is being made and if there are orders are unprocessed. If the orders are unprocessed and there is no connection between the server where the connector is installed and the website, log onto the Micronet server and restart the connector windows service, then log out of and tehn back into the TOTECS website admin centre and if the connection indicators are still red this indicates that there is an issue with the connection between the TOTECS servers and the Micronet server ( most likely due to a connection being blocked by a firewall or a router not mapping the connection to the correct port), if the connection lights are green you should be able to resubmit the unprocessed orders. Are the orders submitting to the connector but no into Micronet? The most likely cause for orders not making it to the connector is that either the Micronet DataConnect windows service has stopped importing the orders. So you will need to restart the Micronet Data.Connect service from the windows services manager. Instructions on how to open the services manager can be found here: http://blog.drivethelife.com/how-to/open-windows-services-on-windows-10-8-7-vista-xp.html

How do I run a ODBC query to pull out item lines for a set of invoices against a customer debtor account?

When someone submits an order from the website, which is paid for using a credit card, is it possible to not have a payment assigned against the debtor in Micronet?

Micronet is generally set up with limited address fields available when creating a new debtor. In the case of one customer they are forced to put the debtors billing address's suburb and state into the one field. As an example if TOTECS were set up as an debtor in their system, the field in Micronet would be in the format "West Melbourne Victoria" Is there a way in the connector to split one Micronet field into 2 fields that are submitted into TOTECS? (In this case split the suburb and state into separate fields)

Recently we discovered that Micronet's Distribution system had to capacity to apply discounts to products (items in Micronet speak) that were assigned to contracts. The question we asked to Micronet was what were the ways that this extra discounting worked in the contracts?

Micronet's Distribution system has a feature whereby a customer receives a discount by purchasing a bunch of different products. If the sum total of the item units purchased triggers a quantity discount for each item, then the price for each item should drop to the next quantity discount level. For instance, if I buy over a 30 units of a bunch of products, then for each product that has a quantity discount set for say 20 units, the price for each item will drop on my order according to the quantity breaks set. This mechanism is very handy for bundling or purchasing the same style or model of a product that comes in different colours. The question is can these volume discounting, and category discounting rules be imported into a TOTECS project so that users will have the same discounting applied when purchase products online?

How do you set a contract in the Micronet Distribution system to always force its pricing of an item, even if a debtor assigned to the contract has a cheaper price-level price for an item?

Within Micronet Distribution system it was found that a number of products had their descriptions reset, when the products were assigned to a parent product through the use of the colour/size combinations feature.