Stores Tips and Advice
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Please post in this forum topics that contain tips or advice that is related to existing online store functionality within the TOTECS Ecommerce Platform. If you wish to post more broader topics related to the TOTECS platform then please do so in General Tips and Advice
If you have found a bug in the platform please post it in the Bugs forum.
If you wish to discuss about an improvement or new feature you would like to see in the platform then please post in the New Features/Improvements Wish List forum.
Please ensure that you do not post any information containing user names, passwords, or any other sensitive information that could compromise the security of a project or website relating to an organisation or person.
How to always display an order's assigned sales representative ID/name within the Order Confirmation Notification Email
A question was asked, when an order is submitted by a user, when the Order Confirmation Notification Email is sent out is it possible to always include the ID or name of the sales representative assigned to the order within the email's message content or subject?
This allows anyone who receives the notification, including customers, sales reps, or admins, to be aware of who is the sales representative supporting the order
How do quoting features and processes work within content managed websites and connected business systems?
A question was asked how does the quoting features and processes work within content managed websites and connected business systems. Additionally what needs to be set up?
How are the options in the Previous Instructions drop down the Order Checkout/Submission content managed web page areas sorted?
On a content managed web page containing a Order Checkout/Submission area, if the area has the Previous Instructions drop down embedded within the Order Details format, then how does it sort the instructions of the previous orders?
Is there a way to restrict how many quantities of each product each user can order?
Is there possibility of limiting the ordered quantity of a specific product(s) for retail and wholesale users in order not to run out of stock (e.g. toilet papers!!) )
Is it possible to create a rules or set limits how much products can be ordered?
Can order surcharge rules for freight surcharges be imported or managed using a CSV spreadsheet?
Within the Administration Centre, under the Stores menu, in the Order Surcharges interface is it possible to create a freight surcharge rules connecting to and reading from a CSV or (.db3) data source
Why is Eway's payment gateway returning a "Suspected Fraud" error when an order is attempted to be paid by a credit card?
On a content managed website, when a credit card payment attempt is made by a user to pay for an order within the Order Checkout/Submission area, if the payment attempt is made using Eway's payment gateway, the user may be receiving a "Suspected Fraud" error. what does this error mean, and what should happen next?
What is the purpose of the "Quotes Tab" in the logged in B2B My Account section and how is it used?
How does the TOTECS system deal with CC Order Surcharges and how is the value dealt with by the Connector when it gets to Micronet?
When a product is added to basket from a content managed website can a Baskets Listing area be sorted so the last product added shows first?
On a content managed web page displaying a Basket Listing area, after a user has added a product to basket, such as via a Product Quick Add Form area, is it possible for the Basket Listings area to show the most recently added product at the top of the list?
Can sales rep users always see the Running Quote payment type option when creating an order as a quote, regardless of the customer account they are ordering for
When sales rep users are creating orders on behalf of different customers, the payment types that the sales rep can choose from is currently controlled by the payment types assigned to the customer account they are ordering on behalf of.
Is it possible for sales rep users to always be able to see a running quote payment option, regardless of the customer account they are creating an order/quote for?
How much does it cost to use SecurePay to handle credit card payment transactions for orders and invoices?
The TOTECS platform integrates into multiple payment gateways to facilitate customers paying for orders and invoices using credit cards. SecurePay is one such payment gateway that can be used the facilitate credit card transactions, what is the cost to use SecurePay's service?
If the "Check Stock" order project setting is set to BLOCK, why is it possible to users to still an out-of-stock product to a basket and order?
Within the Admnistration Centre, under the stores menu, within the Order settings interface, there is a setting labelled "Check Stock" exists, that controls if users are allowed order products that have an out-of-stock stock level. If it's set to BLOCK then user's should not be able to add an out-of-stock product to basket, or allow an order with a out-of-stock product to be submitted. Why is it possible that orders with out-of-stock products may still be submitted?
Why are products not appearing in the basket when products are imported from a past order?
When a user logs into a website hosted on the TOTECS platform, within either the Trade interface's Order History page, or on a content managed webpage containing a "User Details/Favourites/Orders" area, when the user clicks on the Import button to import products from a previous order into their basket, not all of the products from the past order are being added to the basket. What may cause products not not appear in the basket when imported?
Which fields are mandatory when creating an address?
Is there anywhere in the Administration Centre where I can set which billing/delivery address fields are mandatory when submitting an order?
How do you add more countries to the list of countries in the drop down menu?
When a customer is registering or completing their order and they have to choose the list of countries in the drop down menu, how can you add more countries to that drop down menu?
How do I set and control the minimum order surcharge for orders being raised?
A question was asked on how can a minimum order surcharge be set when orders are raised through a website hosted on TOTECS platform?
Freight costs determined by number of 5kg packs required
If a business is sending out their orders in packs that can hold 5 kg each. Is there a way to set up the freight rules to determine the cost of freight by the number of 5 kg packs that are required?
How do you set the text set in the sales order line's product description when a sales order is sent to the Connector?
When the TOTECS platform sends a sales order to the Connector software, where does the sale order's product line's description come from within the TOTECS project?
Custom message on trade interface order details page
In the trade interface when customers are putting in their address details, there is a row in the table where it says "Please ensure your delivery address is not a Post Office Box".
Is it possible to customise this message?
Seeing Direct Debit payments that have been completed in the trade interface
In the trade interface a customer can view invoice and the select the and click 'Pay Now' button, at which point a dialogue box appears with the direct debit details and a 'Payment Complete' button.
Is there anyway to see the invoices that have been selected when a customer clicks the 'Payment Complete' button?
Volume discount pricing for buy 1 or more in the trade interface
Is there a way to stop displaying volume discount pricing in the trade interface for products on non price break contracts? (decimal quantities setting is turned off)
What should happen to product attachments when they are deleted from a product?
When an attachment is deleted from a product should the attachment be deleted from the live servers?
We've noticed some attachments that are no longer assigned to products displaying in Google search results.
Determine stock from a kitted item, not from its kit components
Is there a way to have a product kit display its stock from the stock level in an ERP system, instead of determining the stock from the availability of its kit components?
Web order number to appear on the email sent by PayPal after order is submitted and paid for using PayPal
When an order is paid for using PayPal, currently the web order number doesn't display on the email that PayPal sends to the merchant.
Is it possible to get the web order number to display on that email?
In the order checkout checkout process, can the confirmation email be made non-mandatory?
Currently when checking out in the Order Detail page of Trade Interface you need to enter a 'confirmation email' in order to complete checkout. Is it possible to make this field non-mandatory? Would something like the Express Checkout feature be suitable here?
How do you set the order of how products appear in a related products?
Where can you choose the product data field that determines the order that products appear in, within a related products web content area?
How to change the name of the TNS/Mastercard merchant that appears on a buyer's bank statement for credit card payments
If a user pays for an order or invoice in the platform via a TNS/Mastercard payment gateway, on the user's bank statement displaying the credit card payment, where does the merchant name come from?
Creating product deals for combination products
G'Day, a couple of questions came out of a conversation about creating a product deal using combination products.
Firstly, when setting the products for the product deal does each individual combination product need to be listed or can just the parent be listed?
Second question, when setting a quantity based deal if I set the quantity at 30, does that mean to get the deal someone will need to add a quantity of 30 for a single product or can it be a quantity of 30 made up of different products?
Product flags in the trade interface
I have a few questions for product flags and how they are displayed in the trade interface.
- Is there is a way to change the way product flags are ordered on the trade interface homepage?
- Is it possible to change the way the flagged products are ordered (choose which products are shown on the homepage)?
- Is there a quick way to delete all products assigned to a flag?
Forcing products in a users basket to update
Is there a way to force a customers basket to update itself? For example removed items which have been made inactive or changing the pricing to be up to date for items that are in the basket.
How do you protect your business credit card fraud?
How do you protect your business credit card fraud?
How can IFS Smart Freight software be configured to allow TOTECS to import sender addresses with new freight orders?
IF a TOTECS project has been configurated to send freight orders to IFS SmartFreight after a user has submitted an order, how can the IFS SmartFreight software be configured to create new sender addresses in its software if it finds that the sender address does not exist?
When do different Order Confirmation E-mail Notifications get sent out?
At what point do order confirmation/failure e-mails get sent out? There was an order that had confirmation e-mails sent out, but the order was unprocessed, why would it do that?
How can a user submit an order that contains an order number not in sequence with previously submitted orders?
A user had submitted an order through a website hosted on the platform that contained an order number that was previously out of sequence with previous orders that were submitted. For example previous orders contains the order numbers 490, 493, 496, 311, 499. The question is how did an order with the number 311 get submitted?
How do you setup and give refunds using the new TNS Payment Gateway?
The new TNS Payment Gateway that the TOTECS platform integrates into provides the ability to send refunds for transactions previously paid for. The question is how do you set up a merchant profile to do this in TNS's system?
How to set up TNS's new payment gateway for credit card processing
TNS (Transaction Network Services) is a payment gateway that the TOTECS platform integrates into to allow credit card payments for orders and invoices to be processed. For many years TOTECS has been using TNS's reliable, but older payment gateway method to pass the credit card payment data. Recently TNS have provided a new payment gateway for payments to be processed, which it is now forcing all organisations to upgrade to, including TOTECS.
To use the new TNS payment gateway each TNS merchant profile that an organisation has needs to be upgraded to TNS's new system. This setup process is a little bit more involved, but must be done in order for TOTECS to be given the required information to allow payments to be successfully sent to TNS's payment gateway.
Why is the order notification Email not being sent to administrator users after an order has been submitted?
A question was raised today where for a TOTECS project after users had submitted orders, the order Email notification was not getting sent to administrator users. The question is why are the Emails not getting sent out?
How do you force users to buy products in packs instead of units?
I would like to force users on a content managed website to add products to basket in packs of 6.12 or 24 instead of single unit. Is there a setting in the admin center to make this possible?
How do you set the default currency for a project?
An issue was raised where the incorrect currency was set for a project. Because of this when users were submitting orders through the trade interface, the pricing in the order was labelled with the wrong currency code, in this case the order displayed the Australian currency code AUD, instead of New Zealand's NZD.
The underlying question is how do you set the currency for a project?
Users choosing to pay for an order by PayPal payment method are not being redirected to PayPal and an error message displays
An issue was reported where on a content managed website a logged in user was creating an order, and within an Order Checkout/Submission area, after they had chosen the PayPal payment type, then clicked the next button, the user was not being redirected to PayPal, and instead shown the error message "Server is unable to communicate with PayPal, please try again or choose a different payment option if available.". The question is what's going wrong?
Freight surcharge is not being applied to the order even though there is a condition and rule that should apply the charge for the user creating the order
It was reported that when a user was proceeding through order checkout in the Trade interface, when they viewed the order a freight surcharge was not being set to the correct amount. Rules had been set up in the Order Surcharge Administration Centre so that if the user creating the order was assigned to a customer account, and the account had an ABN that was matched in a list of numeric ABN numbers, then the freight charge would be changed from $7 back to $0. However when the user proceeded through checkout the $7 freight charge was still being set for the order. The question is what is going wrong?
Is there a way to write comment with every product?
When a user is adding a product to their basket through either the Trade interface, or on a content managed website, is there the ability for them add a comment with the product that is added to their basket? IE, a user can write a comment as they add every product to say who that product is for?
Surcharge amount does not display in PayPal when an order is being paid with PayPal
On a content managed web page containing an Order Checkout/Submission area, if a user selects the payment method to PayPal then clicks the Next button, the user is directed to PayPal's website. On its website when showing the order total it is not displaying the surcharges calculated for the order. Why is this?