General Tips and Advice

[Sticky] Read First Before Posting

Please post in this forum topics that contain any general tips or advice that is related to the TOTECS Ecommerce Platform, and existing functionality within it. Look to post in one of the following forums if the topic relates more specifically to one section of the platform:

Inventory Tips and Advice
Users Tips and Advice
Online Store Tips and Advice
Marketing Tips and Advise
Content Managed Websites Tips and Advice
Data Tips and Advice

If you have found a bug in the platform please post it in the Bugs forum.


If you wish to discuss about an improvement or new feature you would like to see in the platform then please post in the New Features/Improvements Wish List forum.

Please ensure that you do not post any information containing user names, passwords, or any other sensitive information that could compromise the security of a project or website relating to an organisation or person.

DKIM - Why does DKIM check keep failing after following setup instructions correctly?
The 2048-bit public.key file that is generated by Open SSL contains the string that needs to be set up as a DNS TXT record within the Domain Hosting Platform, this string can exceed 255 characters. It is advised by Google's own DKIM documentation that when creating the DNS TXT records, the public.key characters must be split into multiple text strings, and each string should be encapsulated inside quotes. Google Documentation: https://support.google.com/a/answer/11613097?hl=en On some DNS Hosting platforms this can be something to be aware of as the provider may have certain requirements in the way these TXT Records are created and formatted, and it has been found that these instructions can sometimes be conflicting. Within cPanel for instance, if using a 2048-bit public key, it will need to be split into multiple string segments as suggested, however they cannot be surrounded by quotes or the DNS TXT record will fail the DKIM test. This also contradicts cPanel's own documentaion. cPanel Documentation: https://support.cpanel.net/hc/en-us/articles/4402114117911-Why-are-DKIM-TXT-records-split- An example of the correct formatting used to set up a DNS TXT record is shown below: Public Key: -----BEGIN PUBLIC KEY----- MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAwhuZA6WfIFmzl/Lk2PXK +c1a1YrSVW6OkOGI4CN3+C2qDEI1tF2GbFiWJmLcFCkRppegKsQQIIGwr5edrKdY vTCJGq6HOreUH2MBinjhyzX0oMKoxvEokEKWKGpttuZWtql0+Sj9GBI4FPsKE6jV o/bR9MHXA4fA85T+rUQe6v8ZZHEMCjxXtoJqddmSehbfK4NLLB2Dlzhgp5wFWwEm r37DDMrqe23J5+cpMfnq163H1kxM1ggUCtGIZPD3SoYiVNNRcKGobnEepGs+2ru2 bbnAlwnehdgzCzG6quVHaTJw4zhpjMMGswHbFIm3wm85ZZvGGDD8lp6qKQ0p0kfL KQIDAQAB -----END PUBLIC KEY----- TXT Record strings: v=DKIM1; k=rsa; p=MIIBIjANBgkqhkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAwhuZA6WfIFmzl/Lk2PXK+c1a1YrSVW6OkOGI4CN3+C2qDEI1tF2GbFiWJmLcFCkRppegKsQQIIGwr5edrKdYvTCJGq6HOreUH2MBinjhyzX0oMKoxvEokEKWKGpttuZWtql0+Sj9GBI4FPsKE6jVo/bR9MHXA4fA85T+rUQe6v8ZZHEMCj xXtoJqddmSehbfK4NLLB2Dlzhgp5wFWwEmr37DDMrqe23J5+cpMfnq163H1kxM1ggUCtGIZPD3SoYiVNNRcKGobnEepGs+2ru2bbnAlwnehdgzCzG6quVHaTJw4zhpjMMGswHbFIm3wm85ZZvGGDD8lp6qKQ0p0kfLKQIDAQAB
New Google Chrome popup message "A data breach on a site or app exposed your password."
Google has introduced a new feature in Chrome that will warn you if the username/password combination has been included in any known data breeches. A data breach is when a hacker gains access to a database and releases the username and password data to the public. If you see this message it is recommended that change your password as soon as possible for all accounts that use that username/password or email/password combinations. To read more about this for Google follow this link: https://security.googleblog.com/2019/12/better-password-protections-in-chrome.html If you would like to check if your email address has been included in any known data breaches, put your email address into: https://haveibeenpwned.com/
What should we do to protect ourselves from what could be the next major ransomware threat - BlueKeep?
A trusted source, sent me the following info and thought it worthy of passing it on to you. Just wanted to give you a heads up you on what is expected to develop into a major ransomware threat that you may want to push out to the guys. Threat name is BlueKeep, it was identified by the UK Cyber Security Centre late last month and relates to a vulnerability in Microsoft Remote Desktop Protocol. Although there are no reported attacks using this security vulnerability yet, various security organisations have created proof of concept code for self propagating worms, so you can bet that someone out there is working on a malicious version. The vulnerability is pre user authentication and requires no user interaction. Microsoft are aware and have issued patches so updating machines and servers is a must. OS's affected are all desktop clients pre Windows 10 (MS have even released patches for XP and 7 which are out of support) and MS Windows Server 2012. Further details: https://www.zdnet.com/article/bluekeep-researchers-show-how-dangerous-this-windows-exploit-could-really-be/
From Where I Can Learn How To Make A Wiki Page For A School
Hello! I am a teacher at a local school, and I want to create a wiki page for my school. The reason I want to do so is that many individuals in town are not aware of all the fantastic services which we provide to our students. Are there any online platforms from where I can learn how to create a Wikipedia page for a school? I would also like to know that is there a difference in creating a page for an individual and an organization. If so, can someone explain to me the fundamentals of creating a page? I will appreciate if you help me in this regard. Please share your thoughts with me in the comments below.
Healthcare Ecommerce
In the past few years, e-commerce has made tremendous headway. I am wondering if healthcare e-commerce is going to be the next big thing. I have seen many people are started niche based healthcare digital marketing companies but haven't get the chance to see entrepreneurs going in healthcare e-commerce domain. e-commerce can be changing the way people shop for healthcare products and healthcare subscriptions. I would love to see startups in this domain!
Is it possible to augment the freight amount calculated by SmartFreight?
For a TOTCES client using SmartFreight, is it possible to set up a Surcharge Rule to add or subtract an amount or percentage on top of what SmartFreight calculate, that will be passed onto their customers?
TOTECS RnD Labs Video and Newsletter For October 2018 Now Out
The TOTECS Inside The RnD Labs Newsletter has been sent out for October 2018. The newsletter covers all the changes added into the TOTECS platform from the 13.00 release. The newsletter can be read at https://totecs.au/emarketing_email_307.html and the release video found at https://youtu.be/P_Dn4MRsoTo If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.au/user-emedia-subscription.html
Is it possible to link product images to existing galleries in Flickr or Dropbox?
Removal of TLS version 1.0 and SSL version 3 Gateway communication protocols and encryption ciphers
Hi Rowan, I have come across this link when getting TNS passwords reset for a number of our customers: https://www.mastercard.com/gateway/about/insights/tls-upgrade.html Is it a concern for any of our TNS customers?
Site not fully secure warning for https websites secured with valid TLS/SSL certificates
A number of TOTECS projects secured by TLS/SSL certificates are not showing the little padlock next to their https URL. Clicking on the "i" symbol where the padlock would be, displays "Site not fully secure" along with the valid certificate details. What is the cause of the "Site not fully secure" message?
How Do Search Engines Determine Relevance And Popularity
Search engine, relevance means more than just finding a page with the right words. In the early days of the Internet, search engines did not go much further than this simple step, and search results were of limited value. Over the years, engineers have found better ways to link results to search queries. Today, hundreds of factors influence relevance according to Delkn SEO company in Toronto http://www.delkn.com/seo.html Search engines usually assume that the more popular a site, page, or document is, the more valuable the information they contain. This assumption has been quite successful in terms of user satisfaction with search results.
TOTECS RnD Labs Video and Newsletter For January 2018 Now Out
The TOTECS Inside The RnD Labs Newsletter has been sent out for January 2018. The newsletter covers all the changes added into the TOTECS platform from the 12.01 and 12.02 releases. The newsletter can be read at http://totecs.gosquizz.com/emarketing_email_263.html and the release video found at https://youtu.be/8eCenTQJ7n8 If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html
Happy New Year 2018!
From everyone at the TOTECS team we hope you've had a happy new year! 2017 was a big year for team and the TOTECS platform. We deployed 10 releases into the platform, adding 19 new features to the platform, 83 improvements and 53 bug fixes. These changes allow all businesses running websites on the TOTECS platform to get access to the ever expanding list of features, helping websites stay up to date and keep up with the constantly moving web industry. Additionally we started up a Youtube channel where you can see and learn about all these great new changes coming out of the releases, found at https://www.youtube.com/channel/UCH3ysu6OftRmhgCldqwHHxw You can also read about all these changes in these the release notes forum http://totecs.au/ecommerce-solutions-forum-posts.html?inp_newsgroup_id=22 In 2018 we will continue add new features into the TOTECS platform, and already we have scheduled work to develop the following in the 1st quarter of the year: - Dealer/Location based ordering - Allowing users to choose from locations/dealers to have orders delivered to. Perfect for wholesalers who manage a network of dealers or retailers and want them to be a part of servicing customers. - Additional deal offer types in the Product Deals and Vouchers - Adding more complex offers and discounts based on basket totals, different kinds of products being purchased together, and first time orders. - Retrieving quotes in real-time from connected accounting/ERP systems, then allowing users to convert quotes into sales orders and baskets. - Repricing/clearing products in the basket when users login - More support in the Connector application for managing different types of data through Data Sets, streamlining updating data within websites - Plus much much more If you have got an great idea for functionality to be included in the TOTECS platform, post your idea on the Wish List forum, where we can take a good look at it and discuss it in more detail.http://totecs.au/ecommerce-solutions-forum-posts.html?inp_newsgroup_id=23 Lets make 2018 a great year!
Top 3 Factors to Look Forward to in Making your eCommerce Venture a Success
Online shopping is not a buzzword anymore. People around the world now use this convenient option to shop for anything that they can’t get in their own city or country and get it shipped to their home or business address quite easily. There isn’t much difference in pricing for most companies offering online products and services to customers worldwide except for the giants like Amazon and eBay. So how companies can attract customers in hordes? Ecommerce website design is one way along with lots of other factors that I will discuss in this blog now. A unique design and layout like branex digital agency https://www.branex.ca is the best way to get most eyeballs. According to a recent article by Forbes, more than 90% of the startups/small business started fail within the first year itself. Ecommerce ventures also fall in the same category. Some experts in this field even ask for a post-mortem of the failure by any prospective entrepreneur even before they start their business. So why businesses fail even after researching and planning so hard? Let’s analyze the top 3 factors to make your eCommerce business a success. 1. Entrepreneurship is Not Easy to Handle: Ecommerce business is huge worldwide. So why 9 out of 10 does companies fail each year. One can easily relate it to a saturated market but dive deep and you will find many more answers. The product or service itself is one of the biggest culprit most of the times. Many entrepreneurs think that it has more to do with ecommerce website design than anything else. But the stark reality is what I have just mentioned. If your product is not perfect for the marketplace in which you will work then you are bound to fail. If you will make a product that is rich in features and very economical too but no one in the market wants it, than what? Prospective entrepreneurs spend the midnight oil in making a product but there should be a genuine need for it in the market. Make sure it’s the right product for the right target market otherwise you will continue to fail miserably. 2. Make Sure you are not Ignoring Anything Even if you have a great team and a stellar product idea, your business can fail. And this happens most of the times. The entire business process and everything right from looking for a business plan till pitching your idea to an investor, you need to keep in mind all the things that are required. Failing to do that can have severe consequences for you, worst, you will not be able to make your project a success. There are times when many things can go wrong and the responsibility of the owner of the business need to on your toes all the time. And this includes even after your business is a success so that you leave no stone unturned in making your endeavor a success. 3. Quick Growth Now this is one aspect which many entrepreneurs think about as a negative sign. If everything goes as per the rulebook, your business can grow really fast. But what if the success can overwhelm you in the initial few months itself? It’s a good omen and it means that your business is actually growing by leaps and bounds. In fact, this is exactly what every aspiring businessman looks to achieve. So don’t take it as anything bad but it is something good and worth your hard work. Please take some time out and offer your feedback for this blog in the comments section below.
TOTECS RnD Labs Video and Newsletter For November 2017 Now Out
The TOTECS Inside The RnD Labs Newsletter has been sent out for November 2017. The newsletter covers all the changes added into the TOTECS platform from the 12.00 release. The newsletter can be read at http://totecs.gosquizz.com/emarketing_email_262.html and the release video found at https://youtu.be/c7lr_UywiiE If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html
Is it possible for a Sales Rep to import the items in the shopping basket from one of their assigned customer accounts?
When a Sales Rep visits a customer, the customer will often have products in their shopping basket that they have added and would like to purchase. Is there a way for a Sales Rep to import the products that are in the customers shopping basket, while they are logged in with their Sales Rep user login?

TOTECS RnD Labs Video and Newsletter For August 2017 Now Out

The TOTECS Inside The RnD Labs Newsletter has been sent out for August 2017. The newsletter covers all the changes added into the TOTECS platform from the 11.05 releases. The newsletter can be read at http://totecs.gosquizz.com/emarketing_email_251.html and the release video found at https://youtu.be/iSeFV_lo-2Q If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

TOTECS RnD Labs Newsletter For July 2017 Now Available
The TOTECS Inside The RnD Labs Newsletter has been sent out for July 2017. The newsletter covers all the changes added into the TOTECS platform from the 11.04 and 11.03.1 releases. The newsletter can be read at http://totecs.gosquizz.com/emarketing_email_247.html and the release video found at https://youtu.be/AAe1tquz_jc If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html
Mandatory update of the security question and answer when password expired prompt is displayed
Is it possible to force users to update their security question and answer when the password expired prompt is displayed? Question applies to both the trade interface and content managed websites.
Where is the setting that determines the sender address for registration notification emails?
Where is the setting that determines the sender address for registration notification emails?
Why should you switch your website from HTTP to HTTPS?
The guys over at On Blast Blog have sent through a handy infographic which gives you everything you need to know about switching over your website to HTTPS. https://www.onblastblog.com/http-to-https/
Last Chance To Get Tickets To The TOTECS 2017 Seminar - 22/23rd Match
Hi! On the 22nd/23rd of March TOTECS is holding its biannual seminar and you need to be there, why? Because the online world of business is changing fast! Come to the TOTECS Seminar and gain insight into: The new technologies that TOTECS offers to your existing websites and business. Learn the advanced features of the Administration Centre and the ways that it can reduce time/effort in managing your websites. Look at how to increase sales, and reduce costs across your business and online. Learn how to automate and build smart business processes tied in with your website. Learn about the new Social Ecommerce platform SQUIZZ.com, and how it will revolutionise how you do business with suppliers and customers. How to leverage your existing resources in new and amazing ways. How to make effective business decisions and develop strategies in a rapidly changing technology world. Talk with the TOTECS team about new and existing features and ideas. Drive the online revolution that is happening. You cannot afford to miss this. Seats are limited and tickets must be purchased by the end of Tuesday 14th March. Don's miss out! You can buy tickets by going to http://totecs.au/2017-seminar.html#buy
TOTECS RnD Labs Newsletter For December 2016 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for December 2016.
The newsletter covers all the changes added into the TOTECS platform from the 11.01 release. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_184.html

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

Adding Favicons
Where and how would we be able to add a favicon?

TOTECS RnD Labs Newsletter For September 2016 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for September 2016.
The newsletter covers all the changes added into the TOTECS platform from the 11.00 releases. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_168.html 

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

Renaming Product Images based on their data
I was recently asked how to rename a products images using the data that is already associated with the products.
TOTECS RnD Labs Newsletter For June 2016 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for June 2016.
The newsletter covers all the changes added into the TOTECS platform from the 10.03 and 10.04 releases. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_167.html

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

Basket Image Size
It appears that the image size for products listed in my cart are set to 90px × 57px, can this be changed?

TOTECS RnD Labs Newsletter For November 2015 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for November.
The newsletter covers all the changes added into the TOTECS platform from the 10.01 release. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_119.html

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

TOTECS RealTalk Newsletter For October Now Available Covering Responsive Web Design

The TOTECS Realtalk Newsletter has been sent out for October 2015.
The newsletter covers fundamentals about Responsive Website Design, which means the ability for a website's pages to resize themselves to fit any device size, and aids in userability. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_117.html

Note that the TOTECS platform can fully embrace the technologies used for responsive website design through the platform's Content Managed Websites feature.

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

TOTECS RnD Labs Newsletter For September 2015 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for September.
The newsletter covers all the changes added into the TOTECS platform from the 9.05.5 and 10.00 releases. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_108.html

If you wish to automatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

Forum reply notifications
Is there anyway I can manage notifications regarding topics that have had replies or answers listed? It would be great if I could get an e-mail or some kind of notification that my question had been answered. Thank you
Searching The Forum For Related Information
Instead of using google to view cached information on the forum eg ["related products" site:http://totecs.gosquizz.com] Is there an easy way to search the forum for key terms on past topics?
Is there are setting to control how contract products are ordered within the My Item page of the Trade interface?
Within the trade interface, from the My Items page that lists the contracts that a user is able to see, once a user has clicked on a contract's ID to view its products, is there a way to sort products in the contract to be based on product name rather product code?
ANZ online Merchant ID showing error "error communicating with the bank " when using TNS Payment Gateway

ANZ offers two online merchant account, ePos and eGate. ePos is the merchant account that can accept online payments and eGate is the online payment gateway as well as merchant account

In order to resolve this issue, Business has to create eGate merchant account with ANZ. Even though eGate is the ANZ payment gateway but it is the only Merchant account that can communicate with TNS using migs protocol.

Another thing that can create this nuisance is the Merchant ID itself. ANZ is the only bank that creates one ID for Merchant and Terminal ID's, which is different from any other bank. On top of that, when ANZ provides Merchant Id to the business it consist of 7 digit but when ANZ receives response from TNS it is expecting 8 digit Merchant ID which is ludicrous but that is the way bank operates.

The work around for this issue is to add 0(zero) in front of ANZ merchant ID, if the merchant Id is less than 8 digit and this should resolve this issue.

TOTECS RnD Labs Newsletter For July 2015 Now Available

The TOTECS Inside The RnD Labs Newsletter has been sent out for July.
The newsletter covers all the changes added into the TOTECS platform from the 9.05 release. The newsletter can be read at http://www.xsquizzit.com/emarketing_email_83.html

If you wish to automicatically receive future TOTECS RnD Labs newsletters via Email, you can sign up your Email at http://totecs.gosquizz.com/user-emedia-subscription.html

TOTECS Forums now available again for you to register, login, post new topics, and make comments

After migrating the forums to the new servers we have now re-enabled the forums again to allow people to register, login, create new topics, and comment on existing topics.

If you haven't registered yet then you can go to http://totecs.gosquizz.com/user-registration.html. Once you have filled out the form and registered you can go to the login page, login with the credentials you registered with, then once logged in you are able to create new topics under the relevant forum, as well as post comments for a gven topic.

TOTECS Seminar, Introduction to Squizz
Introduction to Squizz Presentation http://totecs.gosquizz.com/libraries/resources/presentation/totecs-squizz.pdf
TOTECS Seminar Freight Presentation
Integrated freight Presentation http://totecs.gosquizz.com/libraries/resources/presentation/totecs-freight.pdf

Where can i find all the Enquiries from customers in the admin center

You can see all the enquiries customer are sending you from your online website in the admin center. You can sort enquiries out on monthly basis and assign differnt status like New, Read and Responded.

Follow the steps below to access My Enquiries from Admin Center.

1. Open you browser and type in URL of the you website.

2. Log in with Administrator credentials

3. Click on the Websites from header menu and select website from drop down menu

4. Under you website first option you will see My Enquiries, click on it

5. This will show you all the enquiries in last one month

6. Use different filers to sort out the results.

TOTECS Features 2014 Presentation
TOTECS Features 2014 Presentation by Rowan http://totecs.gosquizz.com/libraries/resources/presentation/totecs-2014-features.pdf
Search Engine Optimzation Tools Presentation
Yaver's Search Engine Optimization Presentation http://totecs.au/libraries/resources/presentation/seo-tools.pdf
After placing an online order, Account Enquiry is not showing the inovice
My customer has just placed an order but that invoice is not showing in overdue invoiced section.
Stop users from logging in after they have registered, until their registration has been approved
A question was asked if there was a way to stop a user who had just registered from logging in, or being able to change their password using the Forgot Password facility, until their registration was approved and a password Emailed out to the user.
The 'Updating area ' Overlay
When clicking on the tabulated category listing and selecting the 2nd, 3rd, etc pages of results. The 'Updating area ' pop up appears. Can we remove this or change how it looks?
Finding the location of a user based on the their IP address
A person asked me, is it possible to find out the location of a user logging into to their TOTECS project, by finding out the IP address of the user? This was requested because they thought that a competitor was logging into their project using credentials of another customer, and viewing the product pricing of customer in order to undercut product prices back on their own website. By knowing if a user was logging in from a specific location, they could find the user and inactivate their login.
Clicking on a product image link within a Product Group content managed web page area causing other product areas to disappear
On a content managed web page containing a Product Group area, and a Product Combination area, in the Product Group area if the user had clicked on an product's image link, it would cause the Product Combination area to dynamically redraw itself and disappear, once the Product Group area had reloaded itself on the page.

Always clearing the Email order details field

There is now the ability to clear the Email field in the order details form whenever a user goes through the order checkout process for creating a new order. This can be handy for users (such as sales representatives) so that they don't accidentally submit an order notification to wrong email address based on their previous submitted order.

 

  • 1.Login to the Administration Centre.
  • 2.Click on the Users menu button.
  • 3.Click on User Permissions link.
  • 4.Click on the Modify Role radio button.
  • 5.Select a role from within the Choose Facility Role panel (based on the users assigned to the role who need the Email field to be cleared).
  • 6.Click the Edit link within the panel
  • 7.Next the permission labelled Pre-fill Email Field in Order Details, select the Deny radio button.
  • 8.Click the Save Role button at the bottom of the page.

 

 

http://www.xsquizzit.com/libraries/images/Enewsletter/totecs_release_9_00_pic1.jpg

 

 

Any users assigned to the Facility Role will now have the Email field cleared when they need to set the order details from with the Trade interface, or through a content managed web page area.

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