NON STOP E-COMMERCE
Emails sent to customers via the eMarketing module no have stopped displaying pictures when viewed in MS Outlook.
Hi Rowan, Early September 2016, eMarketing emails sent to customers via the Totecs eMarketing module only show a place-holder red X, instead of downloading the pictures, when viewed in MS Outlook on desktop computers. The emails and pictures work fine when displayed on a phone. Old eMarketing emails stored in Outlook, which used to display the pictures, no longer download pictures either. Totecs newletters are also not downloading pictures. I have attempted all sorts of fixes including making sure safe senders and blocked senders list are okay, an running a fix from Microsoft. As 26% of our email recipients use Outlook to view our eMarketing emails this is of concern. I was wondering, have any other Totecs customers have experienced the same issue? Kind regards, Darren Smith, Model Engines.