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Emails sent to customers via the eMarketing module no have stopped displaying pictures when viewed in MS Outlook.
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Emails sent to customers via the eMarketing module no have stopped displaying pictures when viewed in MS Outlook.
Author anonymous
October 13 2016 @ 11:35 AM
Thread Hi Rowan, Early September 2016, eMarketing emails sent to customers via the Totecs eMarketing module only show a place-holder red X, instead of downloading the pictures, when viewed in MS Outlook on desktop computers. The emails and pictures work fine when displayed on a phone. Old eMarketing emails stored in Outlook, which used to display the pictures, no longer download pictures either. Totecs newletters are also not downloading pictures. I have attempted all sorts of fixes including making sure safe senders and blocked senders list are okay, an running a fix from Microsoft. As 26% of our email recipients use Outlook to view our eMarketing emails this is of concern. I was wondering, have any other Totecs customers have experienced the same issue? Kind regards, Darren Smith, Model Engines.


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