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Users choosing to pay for an order by PayPal payment method are not being redirected to PayPal and an error message displays

An issue was reported where on a content managed website a logged in user was creating an order, and within an Order Checkout/Submission area, after they had chosen the PayPal payment type, then clicked the next button, the user was not being redirected to PayPal, and instead shown the error message "Server is unable to communicate with PayPal, please try again or choose a different payment option if available.". The question is what's going wrong?