Community Forum
eCommerce, ERP Integrations & Digital Commerce Help

Have a question? The community is here. Find articles, help and advice for getting the most our of the TOTECS platform.
Banner Image
/libraries/resources/banner-images/forum-ban-img.svg
Stores Tips and Advice
[Sticky] Read First Before Posting
Author: moderator
0
Replies
1506
Views
Last Post: 353/12/2014
by moderator
How to always display an order's assigned sales representative ID/name within the Order Confirmation Notification Email
Author: Rowan Drew
1
Replies
481
Views
Last Post: 243/08/2023
by Rowan Drew
How do quoting features and processes work within content managed websites and connected business systems?
Author: Rowan Drew
0
Replies
529
Views
Last Post: 30/01/2023
by Rowan Drew
How are the options in the Previous Instructions drop down the Order Checkout/Submission content managed web page areas sorted?
Author: Rowan Drew
0
Replies
489
Views
Last Post: 284/10/2022
by Rowan Drew
Is there a way to restrict how many quantities of each product each user can order?
Author: Mustafa
0
Replies
567
Views
Last Post: 176/06/2021
by Mustafa
Can order surcharge rules for freight surcharges be imported or managed using a CSV spreadsheet?
Author: anonymous
0
Replies
582
Views
Last Post: 176/06/2021
by anonymous
Why is Eway's payment gateway returning a "Suspected Fraud" error when an order is attempted to be paid by a credit card?
Author: Rowan Drew
0
Replies
617
Views
Last Post: 131/05/2021
by Rowan Drew
What is the purpose of the "Quotes Tab" in the logged in B2B My Account section and how is it used?
Author: Darren Smith
0
Replies
631
Views
Last Post: 177/06/2020
by Darren Smith
How does the TOTECS system deal with CC Order Surcharges and how is the value dealt with by the Connector when it gets to Micronet?
Author: Darren Smith
0
Replies
645
Views
Last Post: 72/03/2020
by Darren Smith
When a product is added to basket from a content managed website can a Baskets Listing area be sorted so the last product added shows first?
Author: Rowan Drew
0
Replies
685
Views
Last Post: 36/02/2020
by Rowan Drew
Can sales rep users always see the Running Quote payment type option when creating an order as a quote, regardless of the customer account they are ordering for
Author: Rowan Drew
0
Replies
696
Views
Last Post: 07/01/2020
by Rowan Drew
How much does it cost to use SecurePay to handle credit card payment transactions for orders and invoices?
Author: Rowan Drew
0
Replies
763
Views
Last Post: 268/09/2019
by Rowan Drew
If the "Check Stock" order project setting is set to BLOCK, why is it possible to users to still an out-of-stock product to a basket and order?
Author: Rowan Drew
0
Replies
683
Views
Last Post: 224/08/2019
by Rowan Drew
Why are products not appearing in the basket when products are imported from a past order?
Author: Darren Smith
0
Replies
728
Views
Last Post: 219/08/2019
by Darren Smith
Which fields are mandatory when creating an address?
Author: Rich Allen
0
Replies
752
Views
Last Post: 37/02/2019
by Rich Allen
How do you add more countries to the list of countries in the drop down menu?
Author: Rich Allen
0
Replies
759
Views
Last Post: 18/01/2019
by Rich Allen
How do I set and control the minimum order surcharge for orders being raised?
Author: Rowan Drew
0
Replies
705
Views
Last Post: 14/01/2019
by Rowan Drew
Freight costs determined by number of 5kg packs required
Author: Rich Allen
0
Replies
706
Views
Last Post: 10/01/2019
by Rich Allen
How do you set the text set in the sales order line's product description when a sales order is sent to the Connector?
Author: Rich Allen
0
Replies
777
Views
Last Post: 351/12/2018
by Rich Allen
Custom message on trade interface order details page
Author: Rich Allen
0
Replies
764
Views
Last Post: 339/12/2018
by Rich Allen
Seeing Direct Debit payments that have been completed in the trade interface
Author: Rich Allen
0
Replies
397
Views
Last Post: 324/11/2018
by Rich Allen
Volume discount pricing for buy 1 or more in the trade interface
Author: Rich Allen
0
Replies
372
Views
Last Post: 239/08/2018
by Rich Allen
What should happen to product attachments when they are deleted from a product?
Author: Rich Allen
0
Replies
390
Views
Last Post: 211/07/2018
by Rich Allen
Determine stock from a kitted item, not from its kit components
Author: Rich Allen
0
Replies
341
Views
Last Post: 179/06/2018
by Rich Allen
Web order number to appear on the email sent by PayPal after order is submitted and paid for using PayPal
Author: Rich Allen
0
Replies
395
Views
Last Post: 106/04/2018
by Rich Allen
In the order checkout checkout process, can the confirmation email be made non-mandatory?
Author: Andrew
0
Replies
686
Views
Last Post: 165/06/2017
by Andrew
How do you set the order of how products appear in a related products?
Author: Rich Allen
0
Replies
683
Views
Last Post: 39/02/2017
by Rich Allen
How to change the name of the TNS/Mastercard merchant that appears on a buyer's bank statement for credit card payments
Author: Rich Allen
0
Replies
853
Views
Last Post: 120/04/2016
by Rich Allen
Creating product deals for combination products
Author: Rich Allen
0
Replies
752
Views
Last Post: 103/04/2016
by Rich Allen
Product flags in the trade interface
Author: Rich Allen
0
Replies
780
Views
Last Post: 78/03/2016
by Rich Allen
Forcing products in a users basket to update
Author: Rich Allen
0
Replies
547
Views
Last Post: 69/03/2016
by Rich Allen
How do you protect your business credit card fraud?
Author: Rich Allen
0
Replies
793
Views
Last Post: 26/01/2016
by Rich Allen
How can IFS Smart Freight software be configured to allow TOTECS to import sender addresses with new freight orders?
Author: Rich Allen
0
Replies
600
Views
Last Post: 22/01/2016
by Rich Allen
When do different Order Confirmation E-mail Notifications get sent out?
Author: Rich Allen
0
Replies
687
Views
Last Post: 06/01/2016
by Rich Allen
How can a user submit an order that contains an order number not in sequence with previously submitted orders?
Author: Rowan Drew
0
Replies
615
Views
Last Post: 357/12/2015
by Rowan Drew
How do you setup and give refunds using the new TNS Payment Gateway?
Author: Rich Allen
0
Replies
536
Views
Last Post: 357/12/2015
by Rich Allen
How to set up TNS's new payment gateway for credit card processing
Author: Rowan Drew
0
Replies
944
Views
Last Post: 351/12/2015
by Rowan Drew
Why is the order notification Email not being sent to administrator users after an order has been submitted?
Author: Rowan Drew
0
Replies
677
Views
Last Post: 330/11/2015
by Rowan Drew
How do you force users to buy products in packs instead of units?
Author: Yaver Rajani
0
Replies
744
Views
Last Post: 288/10/2015
by Yaver Rajani
How do you set the default currency for a project?
Author: Rowan Drew
0
Replies
505
Views
Last Post: 282/10/2015
by Rowan Drew
Users choosing to pay for an order by PayPal payment method are not being redirected to PayPal and an error message displays
Author: Rowan Drew
0
Replies
673
Views
Last Post: 237/08/2015
by Rowan Drew
Freight surcharge is not being applied to the order even though there is a condition and rule that should apply the charge for the user creating the order
Author: Rowan Drew
0
Replies
602
Views
Last Post: 232/08/2015
by Rowan Drew
Is there a way to write comment with every product?
Author: Glenn Drew
0
Replies
749
Views
Last Post: 166/06/2015
by Glenn Drew
Surcharge amount does not display in PayPal when an order is being paid with PayPal
Author: Rowan Drew
0
Replies
663
Views
Last Post: 139/05/2015
by Rowan Drew
Page 1
Previous | Next

Create A Topic

Topic:
Message:
By clicking on the Post button you accept the rules and guidelines of using this forum.